Mr. Kirby D. Payne, CHA

Is Your Hotel A Mess?

We've assumed management or done operational reviews of many hotels. So we’ve had the opportunity for an intimate look at the workings of all types of hotels. We’ve noticed some commonalities we think are symptomatic—and, therefore, instructive

jul 30, 2010 Por Kirby D. Payne

Canadian Lodging Outlook July 2007

What Time Is The 3 PM Parade?...

oct 1, 2007 Contestado por Kirby D. Payne el Victoria 'Vicki' S Richman

Get Involved in the Legislative Process

Mid-term elections prompted me to reflect back on how my interest in being active in the political process evolved. Some define "active in the political process" as voting in elections while others define it as being a politician or a lobbyist.

feb 18, 2007 Por Kirby D. Payne

Hotel F&B - To Lease or Not to Lease?

Hotel F&B should be leased, is a mantra I hear. People claim hotels should include F&B because it can be profitable. I feel the profit motive should be secondary. The primary role of F&B is to enhance the potential Room Revenues of a hotel.

dic 31, 2006 Por Kirby D. Payne

What Time Is The 3 PM Parade? (Should your hotel have some Mickey Mouse® in it?)

Vicki Richman attended Disney Institute. We have incorporated much of what she learned into our company. Every year we improve our company’s culture and that of our hotels. If the Walt Disney Company is any benchmark, it's clearly worth doing.

oct 14, 2006 Contestado por Kirby D. Payne el Victoria 'Vicki' S Richman

Do You Have An Ethics Policy? Now More Than Ever, “Good Ethics is Good Business”

In my 30-plus years in this industry, I’ve occasionally seen the issue of unethical behavior rear its ugly head. In the management-company world, the unethical behavior I’ve most frequently seen is like a form of bait and switch.

may 18, 2006 Contestado por Kirby D. Payne el Bill Gillette

Economy Lodging: Always In Transition

Since its inception, the economy segment has undergone a continual process of transition. Although most owners, operators and lenders take a “stick to the basics” approach, a problem arises when one attempts to define just what “the basics” are.

ene 24, 2005 Por Kirby D. Payne