Cognitive ability is often undervalued by organizations that otherwise strive for high performance and a competitive advantage. A renewed focus on nurturing this competency will strengthen talent management across all employment levels.
may 31, 2012 Por Jim Houran
HVS Executive Search and the North American Journal of Psychology tested some of the latest thinking on what intuitions are and when they should be heeded. The study offers guidance for if and when business leaders should trust their gut decisions.
20|20 Skills™ is selected by SugarHouse Casino to help manage its human capital.
jun 18, 2010 Por Jim Houran
The recession has motivated organizations to refocus on the critical issue of professional development for employees who have survived downsizing. 20|20 Assessment™ discusses how employee reviews are a strategic tool for performance management.
may 18, 2010 Por Jim Houran
The 20|20 Assessment™ team presents key findings from our recently analyzed pre-conference survey conducted for HSMAI’s Affordable Meetings® Mid-America conference.
abr 28, 2010 Por Jim Houran
The 20|20 Assessment™ team is pleased to present key findings from our recently analyzed survey conducted for the 20th Annual HSMAI's Affordable Meetings® National/ETE Conference & Exposition
sep 16, 2009 Por Jim Houran
Hospitality is about a "customer-centric" mindset. Five, easy-to-learn principles can help professionals to live this mindset. The examples here focus on sales, but these principles are useful for working with anyone personally and professionally.
ago 14, 2009 Por Jim Houran
Simple value-adds and the use of technology for lead generation and CRM the are the hot trends in the event planner industry according to our recent survey with HSMAI. This and other important insights are presented in this executive summary.
jun 12, 2009 Por Jim Houran
A new study finds that industry professionals equate job success to different competency models for different employment levels -- and consequently have expectations that selection and training assessments should be more highly context-specific.
may 20, 2009 Por Jim Houran
Key findings are released from a survey recently conducted for the Ninth Annual Hospitality Sales & Marketing Association International’s (HSMAI) "Affordable Meetings® “Mid-America Conference & Exposition.”
abr 1, 2009 Por Jim Houran
The National HR in Hospitality Conference presented crucial trends that all shareholders should know about and contemplate. Key learnings from the conference are summarized here by an industry insider and attendee.
mar 24, 2009 Por Jim Houran
20|20 Assessment™ and its partner Regent Hospitality Services share strategies to maximize HR and training programs. These best practices enhance short-term productivity and reinforce a culture of thinking and working smarter and more strategically.
feb 13, 2009 Contestado por Jim Houran el Jeroen L. M. Gerrese
Personality testing is popular, but research reveals it is a limited tool for selection and training. However, HR initiatives in 2009 can be bolstered by replacing or augmenting personality testing with best practice skills or competency testing.
ene 8, 2009 Por Jim Houran
Employer-employee compatibility must be a two-way street for an appointment to be successful over the long-term. To gauge compatibility, candidates should ask potential employers four critical questions during a selection process.
Ten Traps to Avoid with Employee Opinion Surveys
jul 15, 2008 Por Jim Houran
Employee Opinion Surveys can offer a strong ROI for organziations wanting to improve their business operations and relationships. However, these surveys are often compromised by ten critical pitfalls. Learn about these traps and how to avoid them.
jul 2, 2008 Por Jim Houran
Talent is the most under-managed corporate asset of the past two decades. Fortunately for businesses that invest in organizational development, advancements in assessment and evidence-based action plans manage talent in ways never before possible.
may 1, 2008 Contestado por Jim Houran el Celeste Contois and Kathy Cruz
Conducting surveys is a science. Since poorly designed instruments waste organizational resources, this article teaches you the fundamentals of survey strategy. Surveys are competitive advanatges only if you can act with confidence on the data.
abr 24, 2008 Contestado por Jim Houran el Alan J Keith
HVS Executive Search is a model for organizations wanting to implement best practices for recruitment. Read how 20|20 Skills™ assessment bolstered Executive Search's candidate due diligence and sharpened its competitive edge in the war for talent.
Organizational development seems unnecessary when business is good and not prudent when business is slow. But, these mindsets are fatal to lasting success. To learn more, read a recent success story with 20|20 Employee Opinion Survey™.
abr 1, 2008 Por Jim Houran
We review and summarize classic and contemporary research on the psychology of "beauty" and then propose ideas and guidelines to help the service industry seize opportunities to use “beauty in business” effectively and ethically.
mar 3, 2008 Contestado por Eddy M. Elmer el Jim Houran
Questionnaires are undermined by three key factors of which organizations are typically unaware. This Q&A with a noted expert provides knowledge to help organizations turn their questionnaire projects into powerful business tools.
ene 15, 2008 Por Jim Houran
What does the future hold for hospitality? You tell us.
dic 13, 2007 Por Jim Houran
Progressive consumer modeling combined with modern analytics allow businesses to identify key but hidden drivers behind consumer behavior. This approach "reads consumers' minds" in a way far superior to "recommendation engines" used today.
nov 12, 2007 Por Jim Houran
Job-simulation videos provide applicants a realistic preview of the job requirements and demands. This helps poor-fit applicants to self-select out of your recruitment process, saving you time and money.
nov 7, 2007 Por Jim Houran
Learn how a skills assessment combined with our clear "coaching pathway" can be the basis for self-directed coaching -- an effective approach for assessing, evaluating and leveraging your current skill set on your own initiative.
oct 25, 2007 Contestado por Alan J Keith el Jim Houran
Service industry employees fall into eight “worker type” classifications. This article reviews how you can enhance your recruitment and training initiatives by thinking both of people and job positions in terms of these classifications.
ago 7, 2007 Por Jim Houran
Employee assessments are often perceived as adversarial exercises. However, positive experiences happen when employers use feedback as constructive information to understand – and if the candidate is hired to build on – an individual’s strengths.
jun 29, 2007 Por Jim Houran
Adding scaling mathematics to traditional incentive surveys gives organizations a new competitive edge. Employers can now discover what incentives matter most to employees and which ones correlate with short-term versus long-term employee...
jun 7, 2007 Por Jim Houran
We present insider information that debunks common beliefs about assessments and can help companies decide whether the use of assessments is in the best interest of their businesses.
mar 6, 2007 Por Jim Houran
Ponta dos Ganchos Exclusive Resort choses 20|20 Skills
mar 1, 2007 Por Jim Houran
Grupo Plan, Hotel Development & Asset Management choses 20|20 Skills
feb 21, 2007 Por Jim Houran
Jim Houran's monthly column.
feb 8, 2007 Por Jim Houran
Valentine's Day, as with other holidays, can be stressful to many singles who feel left out. However, the service industry is in a unique position to both address this untapped market and to make people feel good during this season.
The most effective motivator for employees is a monetary incentive used with non-financial reinforcements. We review nuances of incentives and make basic recommendations that can form the basis of best practice compensation and incentive policies. ...
Employee satisfaction data from a major hotel chain shows that lack of proper analytics leads to spurious findings which negatively affects the bottom line. However, cutting edge statistics provide a substantial return on investment in survey work.
nov 21, 2006 Contestado por Gene A. Ference el Jim Houran
It may be Halloween time, but children are not the only ones who may be wearing "masks." A three-part strategy for due diligence is outlined that reduces bad hires resulting from distorted candidate information.
oct 19, 2006 Contestado por Jim Houran el Howard Krieger
Professionals should avoid assessments with overly general and useless reports that "describe" virtually everyone. Best Practice assessments provide specific, actionable and evidence-based feedback grounded in Item Response Theory testing methods.
sep 18, 2006 Contestado por Jim Houran el Gene A. Ference
Creativity can be learned and nurtured by focusing on healthy physiology, promoting positive "cross talk" among the three main anatomical regions of the human brain and utilizing workshops that address creativity and organizational strategies.
ago 21, 2006 Contestado por Jim Houran el Gene A. Ference
This article outlines the concept of state-of-the-art measurement in human resource assessment. It is our position that the scientific validity of any assessment begins with the fundamental issue of "quality of measurement".
jun 20, 2006 Por Jim Houran